Shipping, Returns and Exchanges
Shipping: Due to our products being handcrafted in New York City, please allow 1-2 weeks turnaround for domestic orders. International shipping rates and transit duration are subject to higher amounts with more lead time, pending destination and potential custom entrance delays. Please note we do pride ourselves on getting your order to you as quickly as we possibly can.
Please be advised that once a package is classified as “Delivered” from the postal service selected by the customer, verrier handcrafted is no longer responsible for the shipment that might land in question. This applies to all domestic and international shipments. We will be more than happy to forward proof of the related postal delivery notation, if this assists for follow up.
If you are not home to receive the package and do not make arrangement to have it redelivered to your chosen address or pick it up at the indicated post office location, verrier handcrafted is not responsible for the cost of reshipping.
Taxes and Duties: Applicable New York state sales tax will be charged for New York shipping addresses and collected at time of payment. For international orders, all applicable custom fees, taxes and duties are the sole responsibility of the customer.
DOMESTIC SHIPPING OPTIONS:
UPS Next Day Air: Please note this classification is NOT OVERNIGHT delivery and it will take 4-6 business days for your order to arrive. Due to the fact that verrier handcrafted products are made by hand, please allow 3-5 business days for your order to ship. We will prioritize any UPS Next Day shipment for more immediate production. If you are in a rush, please call 212-643-1541 BEFORE you place your order.
USPS Priority Mail: We highly recommend this shipping service for all domestic orders. Most USPS Priority Mail shipments arrive within 3-5 business days from when they are shipped and provides tracking of packages for customers to trace any questions on delivery.
USPS First Class Domestic: This is USPS Shipping in its most basic form. We only recommend selecting this shipping option for small orders with no delivery timeframe of concern. Please note we recommend choosing USPS Priority Mail for domestic shipments, but have this USPS First Class Domestic shipping option available as a courtesy for customers who are ordering a few cards and would prefer a more affordable shipping rate. Verrier Handcrafted is not responsible for lost or misplaced shipments that use USPS First Class shipping service. Be aware there is no recourse or any insurance available for this classification of shipping. There seems to be success on the most part for these smaller purchases shipping under First Class USPS to reach the designated domestic location, but we feel obliged to let you know the drawback with not being able to properly trace a misplaced package.
INTERNATIONAL SHIPPING OPTIONS:
USPS First Class International: This is USPS International Shipping in its most basic form. We only recommend applying this shipping option to small orders that are under $25 with no delivery timeframe of concern. First Class International Shipments may take anywhere from 7-21 transit days to arrive (sometimes longer!!). Please note we recommend choosing DHL International Express (information below) for all international shipments. We keep the USPS international shipping option available as a courtesy for customers who would prefer a more affordable shipping rate for sending a few cards. Verrier Handcrafted is not responsible for lost or damaged shipments that use this shipping service and it should be noted there is no recourse or any insurance for misdirected or lost packages.
DHL International (Express): We highly recommend this shipping service for all international orders. Most DHL International Express shipments arrive within 5-7 business days from when they are shipped. DHL has built in tracking for the potential of customers locating any undelivered package.
Returns and Exchanges:
We hope each piece of the verrier handcrafted collection ordered will be personally well received, shining with the TLC applied in every one of our product creations. However, if there is a need to exchange any of your online orders, you may return the item/s at your expense within 14 days of your delivery date for CREDIT ONLY. Items must be returned undamaged in their original packaging. Shipping costs, gift cards, and custom pieces cannot be refunded for cash reimbursement.
Procedure for Returns: Once we receive your returned undamaged goods, within the 14 day deadline, you will be sent an online store voucher via your specified e-mail for the value of the goods returned. This credit code can be used towards your next online verrier handcrafted purchase within a month's period of time from issued date.
Return Address: verrier handcrafted 37 West 17th Street #600E New York, NY 10011
PLEASE NOTE: THERE ARE NO CASH REFUNDS AND THE CUSTOMER WILL BE RESPONSIBLE FOR SHIPPING COSTS ON RETURN OF GOODS.
Please advise us ahead of time through firstname.lastname@example.org if it would be more convenient to use the online credit voucher at one of our NYC physical locations, as we will need to make note with our retail sales rep to serve your convenience.
If you have any questions or need to relate an extenuating circumstance, please call Jackie at 212-643-1541 (hours run M-F/9am-6pm)
We sincerely appreciate your kind interest in our verrier handcrafted designs.