Shipping, Returns and Exchanges
Shipping: Due to our products being handcrafted in New York City, please allow 1-2 weeks turnaround for domestic orders. International shipping rates and transit duration are subject to higher amounts with more lead time, pending destination and potential custom entrance delays. Please note we do pride ourselves on getting your order to you as quickly as we possibly can.
Taxes and Duties: Applicable New York state sales tax will be charged for New York shipping addresses and collected at time of payment. For international orders, all applicable custom fees, taxes and duties are the sole responsibility of the customer.
Returns and Exchanges:
We hope each piece of the verrier handcrafted collection ordered will be personally well received, shining with the TLC applied in every one of our product creations. However, if there is a need to exchange any of your online orders, you may return the item/s at your expense within 14 days of your delivery date for CREDIT ONLY. Items must be returned undamaged in their original packaging. Shipping costs and gift cards cannot be refunded for cash reimbursement.
Procedure for Returns: Once we receive your returned undamaged goods, within the 14 day deadline, you will be sent an online store voucher via your specified e-mail for the value of the goods returned. This credit code can be used towards your next online verrier handcrafted purchase within a month's period of time from issued date.
37 West 17th Street #600E
New York, NY 10011
PLEASE NOTE: THERE ARE NO CASH REFUNDS AND THE CUSTOMER WILL BE RESPONSIBLE FOR SHIPPING COSTS ON RETURN OF GOODS.
Please advise us ahead of time through email@example.com if it would be more convenient to use the online credit voucher at one of our NYC physical locations, as we will need to make note with our retail sales rep to serve your convenience.
If you have any questions or need to relate an extenuating circumstance, please call Jackie at 212-643-1541.
We sincerely appreciate your kind interest in our verrier handcrafted designs.